Towball & Hitches

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Australian Suspension Supplies’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Australian Suspension Supplies’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 28 Jersey Rd, BAYSWATER, VIC, 3153, AU. Our ABN is 35 160 583 675. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Australian Suspension Supplies pty ltd. (“we”, “us” and “our”) understands how important it is to protect the personal information of our all of our customers, business partners and other and shareholders that we interact with. We take extreme care to comply with the Privacy Principles contained in the Australian Privacy Act and provide you with a level of comfort that any information you provide to us will be managed in accordance with law.

This Privacy Policy describes how we collect, use and dispose of personal information.

What personal information do we collect?

We may collect any information from you which reasonably identifies you as an individual, this includes your name, email address, telephone number, shipping address, billing address and we may also collect your vehicle registration number if you are a customer.

How do we collect and store your personal information?

We collect your personal information when you provide details through our website, contact us via the telephone and social media channels, email or in-store or when you complete forms. Our website also uses internet browser cookies which stores personal information that you provide which can be used to track user traffic patterns and to better serve you when you revisit the website. You can disable cookies in your browser if you do not wish to share.

Your personal information will be securely stored by us, including in our data warehouses located in Australia and by selected third party providers in Australia. 

Why we collect your personal information?

We may collect your personal information to:

• process transactions, both in-store and online;
• answer your questions;
• resolve your complaints & conduct investigations;
• market & sell our products and promote our brands;
• comply with any legal requirements;
• procure goods and services;
• conduct research to better understand and serve our customers and for statistical purposes;
• communication with you, which may include where we need to conduct a product recall;
• fraud prevention, including services to protect your information; and
• provide you with marketing offers and information about our brands.

When do we disclose your personal information?

We may disclose your personal information to people and organisations:

• that provide us with services to help promote our products and brands;
• that carry out, or help us to carry out, our business activities including our agents, contractors and external advisors;
• that maintain our information technology  and payment system infrastructure; and
• to whom we are authorised or required by law to do so.

Your personal information may also be disclosed by us to other people and organisations that you have consented to.

What rights do you have in relation to your personal information?

You have the right to access your personal information and require us to correct any of your personal information.

To access or correct your personal information, please call us directly on +61 3 9720 3397 

You can also contact us by writing to our Privacy Officer at:

Australian Suspension Supplies Pty Ltd (ABN 35 160 583 675) of PO BOX 190, Bayswater, Victoria, 3153, Australia

How do you make a complaint?

If you would like to make a complaint regarding our use of your personal information, you can write to us at 

Australian Suspension Supplies Pty Ltd of PO BOX 190, Bayswater, Victoria, 3153, Australia

If you are still not satisfied with the outcome of your complaint, you can contact the Officer of the Australian Information Commissioner 

Who do you contact for further information?

If you require further information about this Privacy Policy, you can call us on +61 3 9720 3397